iCORE Method, LLC ("Company," "we," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access or use icoremethod.com, the iCORE Method app, or any related services, programs, or communications - whether as a guest, app subscriber, or certification student (collectively, the "Platforms").
By using our Platforms, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use. This Policy should be read alongside our Terms of Use and Disclaimer.
Information We CollectWe collect information in two ways: information you provide to us directly, and information collected automatically when you use our Platforms.
Information you provide directly may include your name, email address, phone number, billing and shipping address, payment information, and any other details you submit when registering, purchasing, completing a form, responding to a survey, or contacting us. For certification students, this may also include professional credentials or background information you choose to share.
Information collected automatically includes data about your device, browser, IP address, operating system, pages visited, time spent on pages, and traffic patterns. We collect this through standard web technologies including cookies, pixels, and analytics tools such as Google Analytics. This data is used in aggregate to improve our Platforms and is not individually identifying on its own.
Cookies and Tracking TechnologiesWe use cookies - small text files stored on your device - to support site functionality, remember your preferences, and analyze usage. We also use social media pixels, which allow platforms like Meta to recognize visitors and serve relevant advertising based on your activity on our site.
When you first visit our website, you will be presented with a cookie consent notice that allows you to accept or decline non-essential cookies. Essential cookies required for basic site functionality will always be active. Your preferences are stored and can be updated at any time.
Third-party providers, including advertisers and analytics services, may also place cookies on your device. We do not control those third parties and encourage you to review their privacy policies directly.
How We Use Your InformationWe use the information we collect to:
- Deliver and manage your app subscription or certification enrollment
- Process payments and fulfill purchases
- Send transactional emails, account updates, and program-related communications
- Send marketing emails and promotional content, where you have opted in or where permitted by applicable law
- Improve our Platforms, content, and service offerings
- Respond to inquiries and provide customer support
- Comply with legal obligations and enforce our agreements
We may use non-sensitive content such as testimonials, photos, or videos you share with us for promotional and marketing purposes. We will always do so in a manner consistent with how it was shared with us.
Email CommunicationsWe are committed to keeping your email address confidential. We do not sell, rent, or lease our email lists to third parties.
If you are located outside the European Union and you register, purchase, or download resources through our Platforms, we may enroll you in our email newsletter. You may unsubscribe at any time using the link at the bottom of any email, or by contacting us at info@icoremethod.com.
If you are located in the European Union, we will only send marketing emails with your affirmative consent. Transactional and service-related communications may still be sent as necessary to fulfill our obligations to you.
All emails from iCORE Method comply with the CAN-SPAM Act and include clear identification of the sender and instructions for opting out.
Payment Processing and Data StoragePayments made through our Platforms are processed by third-party payment processors, including Stripe. iCORE Method does not store, access, or take custody of your credit card or banking information at any point during the transaction. All payment data is handled by our processors in accordance with Payment Card Industry Data Security Standards (PCI-DSS).
Your account and subscription data is stored and managed through third-party platforms we use to operate our Platforms, including our app delivery platform, learning management system, membership management tool, email service provider, and CRM. Each of these providers maintains their own security standards and privacy policies, which we encourage you to review.
Purchase transaction data is retained only as long as necessary to complete the transaction and meet our legal and accounting obligations, after which it is deleted or anonymized.
Disclosure of Your InformationWe do not sell your personal information. We may share your information in the following limited circumstances:
- With third-party service providers who assist us in operating our Platforms, processing payments, delivering programs, or communicating with you - only to the extent necessary to perform those services
- With professional advisors such as attorneys or accountants where necessary
- In connection with a merger, acquisition, or sale of all or a portion of our business assets
- When required by law, court order, or government authority
- To protect the rights, property, or safety of iCORE Method, our users, or others
Our Platforms are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@icoremethod.com and we will delete it promptly.
Users under 18 may access the iCORE Method app, but we recommend that a parent or legal guardian manage the account on their behalf. The iCORE Method Certification is intended for adults 18 and older.
International Users and Data TransfersiCORE Method serves users and certification students worldwide, including in the United States, Canada, the United Kingdom, Australia, and the European Union. Our Platforms are operated from California, United States. If you access our Platforms from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
By using our Platforms, you consent to this transfer and processing. We take reasonable steps to ensure that any such transfers comply with applicable law and that your information receives an adequate level of protection.
European Union - GDPR RightsIf you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
- The right to access the personal data we hold about you
- The right to correct inaccurate or incomplete data
- The right to request deletion of your personal data
- The right to restrict or object to the processing of your data
- The right to data portability
- The right to withdraw consent at any time, without affecting the lawfulness of prior processing
- The right to lodge a complaint with a supervisory authority in your country
To exercise any of these rights, contact us at info@icoremethod.com. We will respond within the timeframes required by applicable law.
California Residents - CCPA RightsIf you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising your rights.
To submit a request or inquiry, contact us at info@icoremethod.com.
SecurityWe use commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, and you provide information to us at your own risk.
Email is not a secure medium. Please do not send sensitive personal or financial information via email.
Changes to This PolicyWe may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. If we make material changes affecting how we handle your personal information, we will notify you by email or by posting a prominent notice on our website. Your continued use of our Platforms after any changes constitutes your acceptance of the updated Policy.
ContactiCORE Method, LLC
22647 Ventura Blvd., Suite 606
Woodland Hills, CA 91364
info@icoremethod.com